Retail Service Manager (Automotive)

Location: Phoenix, AZ
Date Posted: 02-01-2016
Purcell Tire and Service Center, a leading authority in tire and automotive care since 1936, has multiple Retail Service Manager openings in the Phoenix, AZ area!

We offer a highly competitive wage as well as our premium benefits package including medical, dental, vision, short-term disability, life insurance, flexible spending account, and 401k with company match to all full time employees!

A Service Manager supervises and coordinates the activities of auto technicians and general service technicians  

Duties Include: 
Ø Manage workflow of service department
Ø Assure each customer’s original concerns are addressed in the technician’s inspection and findings
Ø Prepare service estimates and maintain customer trust by explaining those estimates, repairs needed, other recommendations, and completion times
Ø Resolve customer concerns or complaints as they arise
Ø Foster a good working relationship with parts vendors
Ø Maintain inventory for back shop supplies
Ø Train service personnel
Ø Embrace Purcell’s culture of safety and perform all jobs in a safe manner
Ø Protect company assets
Ø May serve as assistant manager (store specific)
Ø Regular attendance in accordance with assigned schedule
Ø Ability to perform physical requirements as listed in job description
Other essential and non-essential duties, as assigned by management

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